DotTechSolution.com
1. Who We Are
1.1. These Terms and Conditions (“Terms”) govern your use of our website [https://dottechsolution.com] (the “dottechsolution”) and the purchase of our digital products and services (the “Services”).
We are a technology and digital services provider offering professional solutions for businesses and individuals. Our goal is to deliver reliable, scalable, and value-driven digital services to support your online growth.
1.2. The Website is operated by:
- Company name: [Dot Tech Solutions]
- Registered address: [Sharjah Media City, Sharjah, UAE]
- Email: [contact@dottechsolution.com]
2. Acceptance of Terms
2.1. Accepting these Terms is required to create an account and/or place an order. By creating an account, ticking the box “I agree to the Terms and Conditions” and/or placing an order, you confirm you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and Cookie Policy.
2.2. If you do not agree with these Terms, you must not use the Website or purchase any Services.
3. Account Creation and Verification
3.1. To purchase certain Services, you may need to create a user account.
3.2. When creating an account, you must:
- Provide accurate, current, and complete information.
- Confirm your email address via the verification link sent to you.
3.3. You are responsible for:
- Keep your login details confidential.
- Notifying us immediately if you suspect unauthorised access.
3.4. You must not create accounts using false information or multiple accounts for abusive or fraudulent purposes. We may suspend or close accounts where we reasonably suspect fraud, abuse, or violation of these Terms. Any action will be proportionate and, where legally required, notified to you by email.
4. Use of IP Addresses and Technical Measures
4.1. For security, service integrity, and fraud prevention, we may monitor IP addresses and related technical signals used to access the Website.
4.2. You must not use tools or methods intended to:
- Conceal fraudulent activity;
- Create multiple abusive accounts;
- Evade limits, bans, or chargeback controls.
4.3. We will not restrict accounts solely for privacy-related use of VPNs; however, if we reasonably believe such tools are used for fraud or abuse, we may apply proportionate protective measures.
5. Services and Product Types
We provide digital and online services, which may include:
- Web Design & Development
- Mobile Application Development
- E-commerce Development & Solutions
- SEO Services
- Digital Marketing Services
- Advertising Campaign Management (e.g., Google, YouTube, Instagram, TikTok, etc.)
- Content Writing (“Hire a Content Writer”)
- Video Marketing
- WordPress Plugin Development
- Social Media Marketing Services (where offered)
5.1. Detailed descriptions, features, pricing, timelines, and any specific conditions for each Service are provided on the Website. Please review the relevant Service Description carefully before placing an order.
5.2. Web Design & Development (Services and Delivery)
This service may include planning, UI/UX design, front-end and back-end development, responsive implementation, and basic testing, as defined in the selected package or agreed scope. Delivery timelines are estimates dependent on your timely input, content submission, and approvals. Minor revisions may be included where stated. Requests beyond the agreed scope may require additional fees. Unless expressly included, hosting, domains, premium plugins/themes, and long-term maintenance are excluded.
5.3. Mobile Application Development (Services and Delivery)
This service covers design and development based on the approved specification. Deliverables may include app builds, source code, and/or deployment support if stated in your package. Changes after scope approval may extend timelines and incur additional costs. Unless separately agreed, ongoing maintenance, advanced security monitoring, server costs, and post-launch upgrades are excluded.
5.4. E-commerce Development (Services and Delivery)
E-commerce projects may include store design, product/category setup (as per package), payment integration, shipping rules configuration, and basic testing. Delivery depends on the scope and your timely submission of content, product data, and approvals. Advanced automation, custom integrations, or high-volume product uploads may be treated as add-ons.
5.5. SEO Services (Services and Delivery)
SEO Services may include audits, keyword research, on-page optimisation, technical improvements, content recommendations, and reporting, as described in your plan. SEO outcomes can vary due to market competition and evolving search algorithms. We do not guarantee specific rankings, traffic volumes, or revenue results. You must provide timely access to relevant platforms/CMS and approve recommended changes.
5.6. Where there is any inconsistency between these Terms and a specific Service Description, the Service Description will prevail for that Service, unless stated otherwise.
6. Ordering Process
6.1. To place an order, you must:
- Select the desired Service and package/quantity.
- Review the price, currency, and total amount (including any applicable taxes/fees).
- Provide all required project or campaign information.
- Confirm your order and proceed to payment using supported payment channels.
6.2. Before you submit your order, you will see an order summary and may correct errors.
6.3. After you place an order, you will receive an order confirmation email acknowledging receipt. This does not mean acceptance.
6.4. The contract between you and us is concluded when:
We explicitly accept your order via email, or
We begin performing the Service, whichever occurs first.
7. Prices, Taxes, and Discounts
7.1. All prices are shown in [ USD / EUR]. Where required by law for EU consumers, prices will be shown inclusive of VAT or we will clearly indicate if VAT is excluded and added at checkout.
7.2. Prices may change from time to time, but changes will not affect already accepted orders.
7.3. Promotions or discounts may be offered at our discretion and subject to stated conditions.
8. Payments
8.1. Payment must be made in advance and in full using the payment methods available on the Website.
8.2. You are responsible for any currency conversion fees or bank charges where applicable.
8.3. You must only use payment methods that legally belong to you or that you are authorised to use. Fraudulent or unauthorised payments may be reported to relevant authorities and payment partners.
9. Delivery of Digital Services
9.1. Estimated delivery timelines (TAT) are displayed in the Service Description or during checkout. These are estimates, not guaranteed deadlines, though we make reasonable efforts to meet them.
9.2. The delivery start point is after:
- Order confirmation and successful payment, and
- We receive all the required inputs from you.
10. Right of Withdrawal (EU Consumers)
11.1. If you are an EU consumer, you generally have a 14-day right of withdrawal from the date the contract is concluded, without giving any reason, for most online service contracts.
11.2. Exception where you request early performance:
Your right of withdrawal may be lost for Services that start immediately, once the Service is fully performed, if:
- You explicitly requested that we start the Service before the end of the 14-day withdrawal period; and
- You acknowledged that you would lose your right of withdrawal once the Service is fully performed.
11.3. If the Service has started but is not fully performed and you withdraw within 14 days, you may be required to pay a proportionate amount for the Service already provided.
11.4. To exercise your right of withdrawal, you may use the model form below or send a clear email statement:
Model withdrawal form
– To: [Company name, address, email]
– I/We () hereby give notice that I/We () withdraw from my/our () contract for the supply of the following services ()
– Ordered on ()
– Name of consumer(s):
– Address of consumer(s):
– Signature (only if on paper)
– Date
() Delete as appropriate
11.5. If a refund is due, we will process it without undue delay and in any event within 14 days from the day we are informed of your decision, using the same payment method unless you agree otherwise.
12. Data Protection and Confidentiality
12.1. We process personal data in accordance with applicable data protection laws, including the GDPR, where applicable.
12.2. Please review our Privacy Policy for details about data collection, use, and your rights.
13. Our Responsibilities
13.1. We will provide the Services with reasonable care and skill in line with the relevant Service Description and these Terms.
13.2. We aim to keep the Website functional and accessible. Temporary interruptions may occur due to maintenance, security, or technical reasons.
14. Limitations of Liability
14.1. Nothing in these Terms limits liability that cannot be excluded under applicable law, including:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation.
14.2. Subject to applicable law, we are not liable for indirect or consequential losses such as loss of profits, loss of business, or loss of data, unless caused by our breach and reasonably foreseeable.
14.3. For EU consumers, any limitation applies only to the extent permitted by mandatory consumer law.
15. Prohibited Conduct and Account Suspension
15.1. You agree not to:
- Use the Website or Services for unlawful purposes;
- Attempt unauthorised access to our systems;
- Use bots or harmful automation to disrupt services;
- Engage in payment fraud or identity theft.
15.2. Where we reasonably believe activity is fraudulent or seriously violates these Terms, we may suspend or permanently restrict access. Where legally required, we will notify you and provide reasons unless doing so would compromise security or law enforcement.
16. Contact Details
For questions about these Terms, your orders, or your rights, you can contact us:
- Email: [contact@dottechsolution.com]
- Postal address: [Sharjah Media City, Sharjah, UAE]